At Coltan Mart, we value customer satisfaction and strive to provide the best shopping experience possible. Below you will find our Return & Refund Policy, designed to offer you clarity and peace of mind regarding any purchases made through our store.

Return & Refund Policy

1. Return Eligibility:
– Items are eligible for return within 24 hours from the date of purchase.
– Products must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items:
– Sale items, gift cards, and customized products cannot be returned.
– Perishable goods and personal care items are non-returnable.

3. Return Process:
– To initiate a return, please contact us at info@coltanmart.com with your order number and reason for return.
– Once approved, you will receive instructions on how to proceed with the return.

4. Refunds:
– Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of the refund.
– Approved refunds will be processed via the original payment method.
– Please allow up to 5-7 business days for the refund to reflect in your account.

5. Exchange Policy:
– Exchanges are offered for items of equal or lesser value that are damaged or defective.
– Please reach out to us at info@coltanmart.com with any exchange requests.

6. Shipping Charges:
– Shipping costs for the return process are the responsibility of the customer unless the return is due to an error on our part.
– Original shipping fees are non-refundable.

Contact Information:
For further assistance, please do not hesitate to contact our customer service team at info@coltanmart.com. We are here to help you at every step of your shopping journey.

Thank you for shopping with Coltan Mart, where your satisfaction is our priority!

Saturday to Thursday
Customer contact hours: 10:00 AM to 05:00 PM

These timings ensure efficient management of online operations and accessibility for customers throughout the week.